Policy

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Cancellation Policy

General Terms Applicable to All Transportation
The terms below listed are applicable to all transportation provided by Copper Star Executive Transport LLC (CSTAZ). Some services may have additional terms. Customers who have made reservations with CSTAZ will receive an emailed copy of these terms with their confirmation email. By accepting transportation with CSTAZ you agree to these terms:

Copper Star Executive Transport LLC (CSTAZ) ("Company") is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party.
Alcohol consumption and open containers are NOT allowed at anytime while in the vehicle.
Drug use is prohibited by law. Any drug use or, use of the vehicle service to acquire illegal substances, is grounds for termination and may result in criminal prosecution in accordance with the laws of the State of Arizona.
Note: All fines will be paid for by the customer.
The driver has the right to terminate service without refund (if there is blatant indiscretion on the part of the client or any member of their party).
Smoking IS NOT permitted inside the vehicle. Use of e-cigarettes is at driver discretion.
The company is not responsible for delays or termination caused by inclement weather, flooding, or unsafe road conditions (ie. accidents).
Company is not responsible for late arrivals or missed transportation as a result of the scheduled vehicle becoming involved in an accident. In the event that a scheduled vehicle is involved in an accident Company will make every effort to find a suitable replacement.
Company is not responsible for articles left in the vehicle. Company will make every effort to return any item left behind. Any postage or shipping fees will be at the expense of the customer.
Balances are to be paid to the driver on the run date before the beginning of the run, unless a valid payment method is on file with the company or alternate arrangements have been made.
Vehicles cannot be loaded beyond seating capacity. (Maximum of 4 passengers)
Company reserves the right to charge additional fees, in accordance with current rates, in the event that a reservation exceeds the time frame quoted (for hourly transport) or estimated mileage.
Company will attempt to accommodate any requests for changes in itinerary, however, changes in itinerary cannot be guaranteed. Approved changes to itinerary will be billed at the current rates.
Company does not guarantee a specific vehicle, only a specific class (i.e. sedan). From time to time Company may provide a higher class vehicle at the same cost.
Company reserves the right to assign trips to affiliates at no additional cost to the customer

COMPANY RESERVES THE RIGHT TO CHARGE THE FOLLOWING FEES:

Cleaning/Sanitation fee - $250
Damage resulting in repair - $250 or, Actual cost of the repair whichever is the greater.
Itinerary Change (less than 4 hours from scheduled trip) - $25
Overtime* - $45/hr (rounded up to nearest quarter hour)
*Overtime: defined as trips that leave later than 15 minutes after the scheduled pickup time, or exceed the reserved time.

CANCELLATIONS/NO SHOW POLICY:

Reservations cancelled within 4 hours will be charged the full amount quoted.

Reservations cancelled less that 24 hours but greater than 4 hours will be charged 25% of the amount quoted.
Reservations cancelled greater than 24 hours prior to scheduled trips will incur no fees.
In the event of client no show, client will be charged for quoted trip amount. All efforts will be made to contact passenger(s) i.e. phone call / text messaging / email.

Unexpected changes to reservation due to flight cancellation or flight delay will not be charged.

Refund Policy
No Refunds.

Zero Tolerance

DRUG AND ALCOHOL POLICY

POLICY STATEMENT: The purpose of this policy is to ensure public safety and to maintain a safe, and productive work environment for all employees by preventing accidents or other dangerous incidents that may result from drug or alcohol use. This policy pertains to all employees of the company who have cause to be on company and other properties and in company equipment. The possession, use or sale of alcohol on company premises during work hours is strictly prohibited. Further, the possession, use or sale of illegal drugs is prohibited at any time. Employees are prohibited from reporting to work under the influence of alcohol or drugs.

An employee who is taking a prescription drug is required to present to the company a statement from the prescribing physician that the prescription drug will not impair the employee's work performance. The company will require drug testing of applicants for employment in safety-sensitive positions. Any applicant who refuses to submit to the test will no longer be considered eligible for employment. The company will require drug testing of employees who hold safety-sensitive positions. Any employee who refuses to submit to the test will no longer be considered eligible for employment.

Drug testing shall be conducted in accordance with DOT rules and regulations. Specifically, individuals will be tested for the presence of controlled substances [marijuana, cocaine, opiates, amphetamines, phencyclidine (PCP) and alcohol] and will be subject to pre-employment, reasonable cause, periodic, random, and post accident drug testing. Such individuals MUST TEST NEGATIVE for the presence of controlled substances.

In the interest of the safety and health of its employees, the company reserves the right to inspect and search, at random, unannounced times, all packages, boxes, clothing or any personal belongings carried on or off company property.

DISCIPLINE: Employees found to be in violation of this policy by either directly possessing or using alcohol or drugs, as described above, or through a verified positive drug test or by court conviction, will be subject to immediate discharge from employment. Any employee who fails to cooperate with the requirements set forth in this policy, including refusal to test, failure to provide a specimen within a reasonable time, failure to report for a

scheduled appointment to provide a specimen or adulteration of a specimen, will be subject to disciplinary action which may include immediate termination of employment.

ADMINISTRATIVE: The company strictly prohibits the use, possession and/or sale of illegal drugs, drug paraphernalia or unsanctioned use of alcohol in a company vehicle or on company property. The company will cooperate fully with public authorities in the prosecution of anyone in violation of said prohibition.

Information concerning drug and/or alcohol test results and information concerning violations of this policy will be treated as confidential information. Such information will be released only to management representatives who have a need to know. This information will also be provided to the Coast Guard or other federal and state agencies where required by law or regulation. Test results or documentation showing the employee has been subject to random drug testing shall be provided to that employee or to his/her designated representative, upon written request by the employee.

Privacy Policy

Cancellation Policy

Zero Tolerance

DRUG AND ALCOHOL POLICY